Welcome To Our
Healthbound Family Practice
We understand that finding a caring and capable doctor is important to your health. As a qualified GP clinic, we put this as our utmost goal.
Health Bound Family Practice is a brand new and modern medical clinic located in the south-east suburb of Melbourne, at the Conner of East Boundary Road and Centre Road. Appointments as well as a walk-in service welcome. New patients are welcome.
There is no gap consultation fees for GP visits under Medicare. Bulk billing is available with the highest standard of medical care to all our patients.
We welcome all patients new and existing, we strive to provide the best service while looking after our doctors and staff.
Please call your practice during business hours for further information.
We make every effort to accommodate your request. However, we appologise for uncertain/emergency occurring. Our staff will attempt to contact you if unforseen delays occur.
Please let your receptionist know if/ why a longer consultation is required. We strive to make sure we give each patient the time they need to prevent taking up the time of other patients. If in doubt, always ask our receptionists when making an appointment.
We bulk bill for standard appointments. However please contact our clinic for billing policy details. When there are charges, appointment costs can vary depending on time, consultation types and procedures. Fees and charges can vary between our centres. please speak to a friendly reception staff member for fees and charges related to your appointment.
Make sure to book in an appointment or telehealth* to review your results with your doctor.
If your tests or reports reveal any urgent concerns or request a need to follow-up, the receptionist or your doctor will contact you to book in for a consultation.
For urgent home visits and bulk-billed after-hours consultations, we recommend:
• call 000 or visit local hospital emergency department
• National Home Doctor Service – Phone 137 425 (13 SICK)
On occasion and at doctor’s discretion, a doctor may visit a regular patient at home within 5km radius of clinic. Nursing home visits are done on arrangement with the doctor. Please arrange a visit at least 24hrs before.
We welcome patients from any languages and backgrounds and have multilingual staff across most of our practices.
If you or another patient would prefer to speak in your own language, interpreters can be arranged at the time of booking.
Our clinic can cater to Overseas Visitors Cover (OVC) & Overseas Student Health Cover (OSHC) – For more details please contact our friendly staff as fees may apply to some participating practices.
Your GP or practice nurse may call you to relay urgent medical information. If unreachable with direct phone call, test messages will be sent to you for reminder. For all results inquiry, and health related enquiries please book in for a consultation to ensure you have allocated time for more explaination.
Our clinic provides appointment reminders by SMS the day before your scheduled appointment, however, we cannot guarantee the successful delivery of an SMS reminder. It is a patients responsibility to remember their appointment time and the SMS reminder system should not be solely relied upon.
Prevention is best medicine, so you may be contacted by our practice team to book an appointment for repeat tests, immunisations, and certain screening tests.
Any complaint in relation to public health and safety should be sent to:
VIC Health Complaints Commissioner (HCC) full contact details on their website https://hcc.vic.gov.au/
PRIVACY AND SOCIAL MEDIAL POLICY, INTERNET AND EMAIL POLICY
If interested, please ask reception for a copy to read
Additional Languages Spoken: Mandarin
Special Interests: Minor surgery/skin cancer operations, Medical Acupuncture, Preventative Health of Chronic Disease Management especially Diabetes and its complication management, as well as paediatrics medicine.
Dr Hexiang Yao (MBBS, FRACGP) graduated from Third Military Medical University in China in 1998 and accomplished master degree of surgery in 2003. He has worked at multiple hospitals in Melbourne/rural Victoria for about 10 years as a surgical registrar in general surgery and vascular surgery. He then settled in rural Victoria to serve the local community and obtained RACGP in 2015.