We understand that finding a caring and capable doctor is important to your health. As a qualified GP clinic, we put this as our utmost goal.

Health Bound Family Practice is a brand new and modern medical clinic located in the south-east suburb of Melbourne, at the Conner of East Boundary Road and Centre Road. Please book appointments either online or call our friendly reception to avoid waiting time as walk-in would be put in lower priority to be seen in the queue. If anything urgent, please present to local hospital emergency service.

We strive to provide the best service while looking after our doctors and staff.
Please call your practice during business hours for further information.

APPOINTMENTS

We make every effort to accommodate your request. However, we appologise for uncertain/emergency occurring. Our staff will attempt to contact you if unforseen delays occur.

Please let your receptionist know if/ why a longer consultation is required. Since we will charge higher gap fee for long/complicated consultation (>15min). Please bear this in mind when book. We strive to make sure we give each patient the time they need to prevent taking up the time of other patients. If in doubt, always ask our receptionists when making an appointment.

FEES

For new patient to our clinic, please be aware of $50 registration fee needs to be paid as well as your detailed past medical history needs to be provided prior to appointment (We do not accept walk-in new patient).

Please note: we will charge gap fee of $30* for 16-64 years old for non-concessional Medicare patients. To reduce confusion, please contact our clinic for billing policy details.
*Depends on consultation types and procedures, gap fee will be varied. Please speak to a friendly reception staff member for fees and charges related to your appointment.

RESULTS

Make sure to book in an appointment or telehealth* to review your results with your doctor.
If your tests or reports reveal any urgent concerns or request a need to follow-up, the receptionist or your doctor will contact you to book in for a consultation.

AFTER HOURS

For urgent home visits and bulk-billed after-hours consultations, we recommend:
• call 000 or visit local hospital emergency department
• National Home Doctor Service – Phone 137 425 (13 SICK)

HOME VISITS

On occasion and at doctor’s discretion, a doctor may visit a regular patient at home within 5km radius of clinic. Nursing home visits are done on arrangement with the doctor. Please arrange a visit at least 24hrs before.


TRANSLATION/INTERPRETING

We welcome patients from any languages and backgrounds and have multilingual staff across most of our practices.
If you or another patient would prefer to speak in your own language, interpreters can be arranged at the time of booking.


OVERSEA PATIENTS

Our clinic can cater to Overseas Visitors Cover (OVC) & Overseas Student Health Cover (OSHC) – For more details please contact our friendly staff.


PHONE CALLS

Your GP or practice nurse may call you to relay urgent medical information. If unreachable with direct phone call, test messages will be sent to you for reminder. For all results inquiry, and health related inquiries please book in for a consultation to ensure you have allocated time for more explanation.


REMINDERS

Our clinic provides appointment reminders by SMS the day before your scheduled appointment, however, we cannot guarantee the successful delivery of an SMS reminder. It is a patients responsibility to remember their appointment time and the SMS reminder system should not be solely relied upon.


RECALLS

Prevention is best medicine, so you may be contacted by our practice team to book an appointment for repeat tests, immunisations, and certain screening tests.


FEEDBACKS

Any complaint in relation to public health and safety should be sent to:
VIC Health Complaints Commissioner (HCC) full contact details on their website https://hcc.vic.gov.au/

PRIVACY AND SOCIAL MEDIAL POLICY, INTERNET AND EMAIL POLICY
If interested, please ask reception for a copy to read